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Getting Started
Install the app, run onboarding, test a return and go live.
5 articlesThe Customer Portal
What your shoppers see, and how to brand and configure it.
5 articlesReturn Rules & Policies
Your policy, the exceptions, automation, bundles and the EU right of withdrawal.
7 articlesRetention & Offers
Keep the value of a return in your store: bonuses, add-ons, credits and rewards.
3 articlesManaging Returns
The Returns page, deciding on requests, tracking parcels and refunds.
4 articlesShipping & Labels
Connect your carriers and manage return labels and collections.
4 articlesPayments
How shoppers pay exchange differences and label fees.
1 articleNotifications
Return emails through Klaviyo, and WhatsApp updates.
3 articlesOrder Editing
Let customers fix their order before it ships.
3 articlesIntelligence & Analytics
What your returns are telling you, and the fixes worth making.
1 articleAccount & Billing
Plans, usage, label costs and data controls.
3 articlesTroubleshooting & FAQ
Fixes for the most common issues, and quick answers.
2 articlesStart here
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