The Customer Portal

What your shoppers see, and how to brand and configure it.

How the portal works for your shoppersWhat a customer sees from the moment they open your returns portal to the confirmation at the end.Refunds, store credit and exchangesThe outcomes a shopper can choose in the portal, how each one is paid, and how to control which are offered.Report a problem: damaged, missing or wrong itemsHow shoppers report an order that went wrong, how photo checks work, and where to set the limits.Branding your portalChange the logo, colours, fonts, background and wording so the portal looks like the rest of your store.Portal languagesThe six languages the portal supports and how it decides which one a shopper sees.