YOYOYOYO
For your customers
Returns agent
Returns over WhatsApp & SMS, handled by an agent
Self-serve returns portal
Branded returns & exchanges, self-serve
Order editing
Customers fix their order before it ships
Behind the scenes
Exchange upsells
Turn exchanges into higher-value orders
Rules & automation
Rules, AI auto-approve & AI actions
Product insights
Analytics down to product & variant
Retention offers
Come-back credit that wins the next order
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Help Center/Order Editing
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Order Editing

Let customers fix their order before it ships.

⌘K
Order editingLet customers fix their own order in the first minutes after checkout. Covers what they can change, the edit window, and how to switch it on.Add an "Edit your order" button to your confirmation emailA short snippet for your Shopify order confirmation email that links customers to the page where they can edit their order.Upsell offers and the activity logOffer add-ons on the confirmation page while the order can still be changed, show a free-shipping progress bar, and review every edit customers make.

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