Return Rules & Policies

Your policy, the exceptions, automation, bundles and the EU right of withdrawal.

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Your return policy (Basics)Set your return window, refund method, postage and return address, and add a different policy for other countries.Return rules: handling the exceptionsHow rules work, the four things a rule can do, the coverage questions, and what happens when two rules disagree.Write a rule in plain EnglishType an exception the way you'd say it and Yoyo turns it into a working rule for you to check.Automation: how much Yoyo decides for youThe Manual, Suggest and Auto settings, what each one means, and how the Let Yoyo button on the Returns page uses them.Returning bundlesChoose whether a bundle has to come back whole or item by item, set a different answer for individual bundles, and see what shoppers are shown.Buy X Get Y and other promotionsWhat happens to the refund when a customer returns part of a Buy X Get Y deal, and the three ways you can handle it.Right of withdrawal (EU)The statutory "withdraw from contract" function every EU order needs from 19 June 2026. Covers the footer link, who sees it, how refunds and deadlines work, and what stays your job.