Managing Returns

The Returns page, deciding on requests, tracking parcels and refunds.

The Returns pageA tour of the Returns page, including the numbers at the top, the quick views, Process returns and letting Yoyo work the queue.Deciding on a return: approve, reject, flag or cancelHow to read the return card, what each action does, and what the customer is told.Tracking returns on their way backSee where every return parcel is, spot the ones that never shipped or got stuck, and work the queue of parcels that have arrived.Refunds, store credit and restockingWhat happens in Shopify when a return is approved, how store credit is issued, how stock is put back, and what to do if a refund fails.