Your customers text.The return’s done.
An AI agent that handles refunds, store credit and exchanges over WhatsApp or SMS, inside your rules, logged in Shopify. Switched on in minutes, no developer.
Try the agent on a real order.
This is the actual agent, running against our demo store VELA Athletic. Pick an order, then type the way a customer would. Nothing is scripted.
Shoppers text it, or use the portal.
You run everything from one place.
The agent, the branded portal and the admin all run on the same rules, the same return records and the same Shopify order. Pick the door that suits each customer. The outcome is identical.
Text in, sorted.
Refund, store credit, or a swap for any product, label delivered, all inside WhatsApp or a text. On your own number, in your brand’s voice.
Self-serve, on your domain.
Returns, exchanges and store-credit offers in a flow that looks like your store, with AI size and style recommendations.
One queue for every return.
Whichever door a return came through, it lands in the same queue with the same decision card, rules, labels and audit trail.
The agent is the front desk.
This is the back office.
Rules, approvals, labels, parcels, money. Every return the agent handles shows up here with the full conversation and every action it took, so you are never the last to know.
Shopify
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Gorgias
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Evri
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SendcloudShopifyStripeKlaviyoRechargeGorgiasZendeskRoyal MailEvriDHLUPSFedExSendcloudAn agent talking to your customers? Here’s what it can and can’t do.
Return window, final-sale items, who gets store credit, what needs a photo. The agent reads the same rules as the portal and never invents an exception.
Runs on your own WhatsApp or SMS number with your tone and sign-off. Customers see your brand, never ours.
Anything outside auto-approve lands in your queue with the transcript attached. Store credit only on autopilot; cash refunds always pass through you.
Live this afternoon. No developer.
Install, let Yoyo read your store and policy, approve the defaults, connect your WhatsApp or SMS number. The portal is live from step three; the agent from step four.
Install from Shopify
One click. Your orders, products and store details sync instantly, nothing to import.
The AI sets it up
Yoyo reads your store and pre-fills your branding, policy and rules. The AI does the typing.
Review, go live
Approve the defaults. Your branded portal is live on your domain.
Switch on the agent
Connect your WhatsApp or SMS number, pick a tone, done.
Prefer a portal? Type your URL and watch it build itself.
Or poke around the sample store below — it’s the real product, not a video.
Everything returns touch, in one place.
Start with the returns portal, switch on the rest whenever you need it. Tap any one to go deep.
For your customers
Returns agent
Refunds, credit and exchanges over WhatsApp & SMS
Learn more →Start hereSelf-serve returns portal
Branded returns & exchanges your customers run themselves, no tickets. The core of Yoyo, and where most stores start.
Learn more →Order editing
Customers fix their order before it ships. Fewer returns at the source.
Learn more →Behind the scenes
Exchange upsells
AI turns exchanges into higher-value orders customers happily pay the difference on.
Learn more →Rules & automation
Plain-language rules, AI auto-approve & AI actions apply your policy to every return.
Learn more →Product insights
Analytics down to product & variant. See what gets sent back, and why.
Learn more →NewRetention offers
A come-back credit or paid Returns+ bundle after the return — profit-checked per customer, no blanket discounts.
Learn more →Plus everything else you’d expect.
The deep stuff’s above. Here’s the rest of what’s in the box, working away from day one.
Bonus store credit
Sweeten credit with a configurable boost so customers happily skip the refund.
Branded portal
Looks like your store, not a third-party tool. Fonts, colours, logo, all yours.
Instant auto-approve
Returns that fit your rules clear themselves on the spot. No manual review queue.
Prepaid labels & QR
The right carrier label or paperless QR code for every country, generated automatically.
On-brand status emails
Received, approved, refunded: every update emailed in your branding, zero tickets.
Built for the world
Multi-language, multi-currency and multi-warehouse returns, right out of the box.
How much could you keep?
Drag the sliders to match your store and we’ll estimate the revenue Yoyo keeps, plus the hours it hands back to your team.
Estimate only. Assumes Yoyo automates ~80% of the manual steps and keeps the share of refunds you set above.
Portal and admin on every plan. The agent when you’re ready.
Paid tiers include 5,000 returns a year, billed monthly through Shopify. Cancel any time.
Give your customers a front deskthat never closes.
Free to start. Portal live today, agent whenever you’re ready.